CAFE LITIKA
Crafting Exceptional cafe and Dining Experiences, One Insight at a Time.
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Crafting Exceptional cafe and Dining Experiences, One Insight at a Time. 〰️
ABOUT cafe litika
We provide specific and tailored consultancy services focused on customer experience in cafes and restaurants. Our goal is to help you enhance guest experience through venue specific insights and expert analysis.
Our name 'Cafe Litika' reflects our approach to cafe analysis- going beyond raw numbers to understand the nuanced social and experiential factors that shape guest perceptions. We understand our clients are busy so it’s our job to provide you with the most important insights related to this without all the numbers and elaborate stats.
By focusing on every touchpoint of the customer journey, from the moment a guest walks in to the final bite, we help you refine your service, ambiance, and brand position. This comprehensive approach ensures memorable, exceptional experiences that foster loyalty and strengthen trust.
At the heart of what we do, is a passion for elevating hospitality experiences. We provide in-depth analysis of the customer experience: both in-house and online to identify areas for improvement and offer tailored solutions to optimise every element of the customer experience.
Our team of experts bring professional experience in hospitality, communications, brand identity, marketing, and retail.
~ packages to help you shine ~
CASUAL
A CASUAL package provides tailored customer journey mapping of the cafe experience.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight.
Your package and report includes:
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Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
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Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
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Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
dining
A DINING package provides tailored customer journey mapping of a dining experience at your venue. We’ve expanded our ‘dining’ package to include either breakfast, lunch or evening meals.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight. You will also gain valuable insights with additional analysis of your customer feedback, your online presence and brand presence.
Your package and report includes:
-
Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
-
Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
-
Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
-
Gathering and interpreting customer reviews and social media platforms to pinpoint trends and improve service quality.
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Reviewing your online footprint across your social media platforms to identify gaps in your communication, messaging and brand presence.
Casual+dining
A CASUAL+DINING package provides tailored customer journey mapping across your venue and includes reviewing your venue from both a cafe and dining experience.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight. You will also gain valuable insights with additional analysis of your customer feedback, your online presence and brand presence.
Your package and report includes:
-
Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
-
Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
-
Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
-
Gathering and interpreting customer reviews and social media platforms to pinpoint trends and improve service quality.
-
Reviewing your online footprint across your social media platforms to identify gaps in your communication, messaging and brand presence.
Contact Us
Have a question for our expert team?
Fill out our contact form and we will be in touch shortly.
We can’t wait to hear from you and elevate your venue to an exceptional level!