DINING Package
A DINING package provides tailored customer journey mapping of a dining experience at your venue. We’ve expanded our ‘dining’ package to include either breakfast, lunch or evening meals.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight. You will also gain valuable insights with additional analysis of your customer feedback, your online presence and brand presence.
Your package and report includes:
Mystery Dining and Service Audit
Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
Menu Review and Optimisation
Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
Atmosphere and Ambience Evaluation.
Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
Customer Feedback Analysis
Gathering and interpreting customer reviews and social media platforms to pinpoint trends and improve service quality.
Online Presence and Brand Review.
Reviewing your online footprint across your social media platforms to identify gaps in your communication, messaging and brand presence.
A DINING package provides tailored customer journey mapping of a dining experience at your venue. We’ve expanded our ‘dining’ package to include either breakfast, lunch or evening meals.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight. You will also gain valuable insights with additional analysis of your customer feedback, your online presence and brand presence.
Your package and report includes:
Mystery Dining and Service Audit
Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
Menu Review and Optimisation
Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
Atmosphere and Ambience Evaluation.
Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
Customer Feedback Analysis
Gathering and interpreting customer reviews and social media platforms to pinpoint trends and improve service quality.
Online Presence and Brand Review.
Reviewing your online footprint across your social media platforms to identify gaps in your communication, messaging and brand presence.
A DINING package provides tailored customer journey mapping of a dining experience at your venue. We’ve expanded our ‘dining’ package to include either breakfast, lunch or evening meals.
This package will analyse the entire guest experience, from arrival to departure, to identify friction points and opportunities to improve and delight. You will also gain valuable insights with additional analysis of your customer feedback, your online presence and brand presence.
Your package and report includes:
Mystery Dining and Service Audit
Conducting undercover assessments to evaluate service quality, atmosphere, and cafe experience satisfaction.
Menu Review and Optimisation
Helping you ensure your menu resonates with customers to maximize sales, and improve overall dining satisfaction.
Atmosphere and Ambience Evaluation.
Providing recommendations to enhance the physical environment—lighting, music, decor, hygiene and layout—to ensure it aligns with brand identity and customer expectations.
Customer Feedback Analysis
Gathering and interpreting customer reviews and social media platforms to pinpoint trends and improve service quality.
Online Presence and Brand Review.
Reviewing your online footprint across your social media platforms to identify gaps in your communication, messaging and brand presence.