Terms & Conditions

1. Acceptance

(a) This Agreement is between Cafe Litika (ABN 890 593 278) (we, our or us) and you, the company, entity, or individual who is purchasing any Products, Services or Goods (Goods) from us through our website located at cafelitika.com (Store) or on our mobile application.

(b) By purchasing the Goods or Services from us, or proceeding with any quote issued you agree:

(1) that you have reviewed and accept these Terms and Conditions for the Sale of the Goods (Terms); and

(2) that you have the legal capacity to enter into a legally binding agreement with us;

(c) You must not place an order for Goods, Services or approve any quotes issued unless you are at least 18 years old

2. Orders

(a) You may order Goods or Services from us through our Store, or as set out on the Site (Order). Any Order placed by you is an offer to purchase the Goods or Services for the price notified (including the delivery and other applicable charges and taxes) at the time you place your Order.

(b) We may, at our absolute discretion, accept or reject an Order. We will endeavour to notify you of a rejection at the time of the Order or within a reasonable time thereafter.

(c) Each Order that we accept results in a separate binding agreement between you and us for the supply of Goods or Services in accordance with the Terms.

(d) It is your responsibility to check the Order details and confirm the accuracy of all aspects of the Order, including the description of the Goods or Services set out in the Order, the pricing, and your contact details before you submit your Order to us.

(e) When your Order and payment has been confirmed, we will provide you with an Order confirmation and a description of what was ordered.

(f) If you cancel your Order after we have accepted the Order, you will be liable for any costs that we have incurred, or that we cannot recover, as a result of that cancellation.

3. Price and payments

(a) You must pay us the purchase price of the Goods or Services that you order, plus any Australian GST and applicable delivery costs as advised by us (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable). 

(b) For an order to be confirmed, you must pay the Price, upfront at the time of purchase, including where the Goods or Services are the subject of an Order placed with us. Only once the Price has been paid in full will we provide you with the Goods or Services, or will we submit your Order to our consultants to action.

(c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price. 

4. Availability and cancellation

(a) All Goods and Orders are subject to availability of our consultants. Once accepted, your order will be actioned and you will be provided with the final report (Order) with a 2-4 week timeframe unless otherwise notified. 

(b) We reserve the right to cancel, at any time before delivery and for whatever reason, an Order that we have previously accepted, including where there is a considerable delay in actioning your Order, or for any reason we cannot supply the Goods in your Order (for example for an event beyond our reasonable control). We will contact you using the details you provided when you placed your Order. You may choose to receive a refund or a new agreed on timeframe for your Order delivery. 

5. Delivery, collection, title and risk

(a) Your Order (report) will be delivered via email to the chosen email address you have provided. We do not deliver printed copies or provide your Order in another format.

(b) There are no delivery costs associated with your Order. 

6. Returns, Refund, Hold and Cancellation Policy

(a) We offer a 24hour change of mind, cooling off period where we will accept your cancellation. You cannot cancel your order after this time.

7. Australian Consumer Law

(a) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms. 

8. Limitations

(a) Despite anything to the contrary, to the maximum extent permitted by law:

(1) our maximum aggregate liability arising from or in connection with the Terms (including the Goods and/or the subject matter of the Terms) will be limited to, and must not exceed the portion of the Price paid by you to us for the Goods or Services the subject of the relevant claim; and

(2) we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation and/or loss of use, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

(b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:

(1) loss of, or damage to, the Goods, or any injury or loss to any person;

(2) failure or delay in providing the Goods; or

(3) breach of the Terms or any law, where caused or contributed to by any:

(4) event or circumstance beyond our reasonable control; or

(5) act or omission of you or your related parties, and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Goods or Services.

 9. Collection Notice

(a) We collect personal information about you in order to manage your Order, to contact and communicate with you, to respond to your enquiries, to process and complete your Order (report)and for other purposes you give us permission for.

(b) We do not collect Personal Information about you when you visit this website, unless provided by you in the act of purchasing a product (Order) from our website or making contact with us. When you purchase something from our Store, as part of the buying and selling process, we collect the Personal Information you give us such as your name, address and email address. 

(c) By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with these Terms.

(d) We do not disclose or share your personal information, or any information related to the Order you purchased and the Report we have provided to you with to complete your Order. 

10. General

(a) Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties. We provide a confidential service as outlined in your Order. Any future Orders will be executed under a separate agreement.

(b) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details herein and we 

(c) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

(d) Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter.

(e) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any Order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your Order.

For any questions and notices, please contact us at: Cafe Litika
Email: insights@cafelitika.com
Last update: 31/12/2024